Contact & help

We are here to help buyers and sellers on FEX.

Problem with an order?

Open the order from My orders (buyers) or Orders (sellers) and use Report an issue. Your report goes to the FEX team with the full order history, and you will be notified when it is reviewed.

Talking to a seller or buyer

Every order has a message thread for agreeing on collection, delivery and payment details.

Forgot your password?

Use Forgot password. If you registered with a phone number only, contact FEX support and we will help you reset it after confirming your identity.