Privacy notice

Information we collect

• Account details: full name, phone number, optional email address and a securely hashed password.
• Seller details: farm or business name, location (district and area), description and verification information you provide.
• Order details: products, quantities, prices, delivery preferences and messages exchanged on an order.
• Technical information needed for security, such as sign-in times and IP addresses.

How we use it

• To operate your account and the marketplace, including placing and fulfilling orders.
• To verify sellers and keep the marketplace safe, including investigating reported issues.
• To produce aggregated reports about marketplace activity.

What other users can see

• Public seller profiles show the business name, location and listings, never the seller's phone number or email.
• A buyer and seller can see each other's phone number only after the seller accepts their order.

Your rights

You can view and update your details in your account. To request a copy of your information, its correction or deletion, contact FEX support. Some order records may need to be kept for legal and accounting purposes.

Security and retention

Passwords are stored only as secure hashes. Access to personal information is limited to authorised FEX staff, and administrative actions are logged.