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FEX Farm Exchange

Terms of use

The rules for buying and selling on FEX Farm Exchange.

The FEX marketplace

FEX is a platform that connects buyers with independent farmers and sellers. Sales contracts are between the buyer and the seller. FEX does not own, store or deliver the products listed.

Accounts

  • You must give accurate information and keep your password private.
  • FEX may suspend accounts that break these terms or put other users at risk.

Sellers

  • Listings must describe products accurately, including price, unit and available quantity.
  • Sellers must keep stock up to date and honour orders they accept.
  • Live birds must be healthy and handled in line with applicable animal health rules.
  • FEX may review, reject or suspend listings.

Buyers

  • Only place orders you intend to complete. Cancel promptly if your plans change.
  • Buyers pay sellers directly, by mobile money to the seller's Lipa number (M-Pesa, Mixx by Yas, Airtel Money) or in cash. Only pay after the seller has accepted your order. Any delivery charges are agreed directly with the seller.

Payments and fees

FEX does not currently process payments. Standard listings are free during the pilot. Any future fees will be communicated in advance.

Issues and disputes

Report order problems through the order page. FEX will review reports and may contact both parties, but cannot guarantee any particular outcome or issue refunds on behalf of sellers.